Global Account Manager

Job description


Would you like to be part of an outstanding team that challenges conventional packaging for a sustainable future?  We are looking for a Global Account Manager to build strategic partnership with our US Brands.


Responsible for managing and growing strategic existing business, meeting/exceeding customer expectations, and drive customer satisfaction and company revenue and EBIT objectives. Requires the ability to lead and work with a team on projects with a high degree of complexity. Success or failure in the role will impact company profitability.

  • Develop and prepare strategic account plans including input into CRM system
  • Further develop value proposition for existing business to increase sales and profitability
  • Engage in consultative, solution-based sales conversations within existing customers to gain new contacts to win new business
  • Utilize sales tools consistent with the BillerudKorsnäs Managed Packaging value proposition
  • Attend industry conferences and seminars (knowledge-based events) where existing clients participate and where thought leadership is front and center
  • Prepare and present at industry events as required
  • Enter and monitor all new pipeline activity with existing clients into the CRM system
  • Build outstanding relationships with key customer contacts and cultivate relationships across both organizations globally (relationship and influence mapping)
  • Analyze customer requirements and develop solutions matched to customer needs to expand services and products globally
  • Schedule and report on key performance indicators in combination with quarterly business reviews with key customer contacts
  • Prepare and disseminate forecasts, budgets, and related account financial information in order to understand, maintain, and improve profitability
  • All communication plans and processes documented and uploaded into Salesforce/CRM reporting tool
  • Facilitate and develop improvement projects to ensure optimal customer delivery for all global locations and assist in implementing projects effectively to ensure customer satisfaction
  • Work collaboratively and in cooperation with a global BillerudKorsnäs team of project managers, designers, finance, and operational staff to get work done efficiently as well as to present a unified BillerudKorsnäs image to customers
  • Upon implementation of new business and prior to steady state of mass production implementation work closely with International Sales Manager/Executive and core team for that account to successfully transition to existing business status
  • Ensure compliance to all management reporting requirements and monitor work according to company policies
  • Maintain and update knowledge on relevant new technology and participate in various professional meetings
  • Domestic and International travel for customer and internal sites as required


  • Bachelor’s degree or equivalent work experience.
  • Minimum 10 years of solution-based sales/account management experience
  • Minimum of 10 years of professional experience in one or more of the following areas.
    • Printing processes and/or converting plant operations
    • Packaging line operations and cost drivers
    • Global supply chains including inventory management, fulfillment, and distribution
  • Microsoft suite and CRM
  • Strong negotiation and interpersonal skills
  • Knowledge of packaging solution sales, account management, project management, and supply chain management
  • Prior professional experience in a Global company

Personal qualities

  • Proven ability to sell packaging solutions to C-suite level executives
  • Innate desire to sell value-added service
  • Natural affinity for and curiosity about retail and transport packaging design
  • Demonstrated ability to work effectively in a multi-cultural environment
  • Proven negotiation and assertive communication skills
  • Ability to remain calm and professional during times of stress
  • Proven resilience (i.e. ability to be told “no” multiple times and to recover quickly)
  • Ability to manage multiple competing deadlines
  • Intermediate math skills (algebra/medium level statistics)
  • Professional experience with CRM
  • Proven ethical business practices


For more information, please contact Kay Kersey HR Manager Americas at

Application information

WHAT IF you could go to work and help create a sustainable future? As a leading supplier of renewable packaging materials and solutions it is our way of challenging ourselves, our customers and all kinds of conventional packaging to promote a sustainable future. Safety is our first priority and we have an informal and improvement-focused corporate culture that encourages every employee to put the customer first, dare to innovate, lead the change and take care of each other. BillerudKorsnäs is an international company with local roots, and with strong focus on growth and development. Do you want to grow together with us and challenge conventional packaging for a sustainable future?

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